Support

Ticket triage

Read every incoming ticket, classify it on four dimensions, draft a reply from your help center, and route only what your team actually needs to touch — in under three seconds.

Try this workflow

Try this workflow

Try this workflow

Try this workflow

Try this workflow

Try this workflow

Created by

Parley Team

Interface of automation for tickets

The product

Built for the queue that never empties.

Built for the queue that never empties.

Built for the queue that never empties.

Four things this workflow does that nobody on your support team should be doing manually anymore.

Drafted from your help center

Reply written from your docs and past resolutions — every claim cites the doc it came from. No hallucinated knowledge base.

Draft of response of agent
Priority with its homework shown

Plan tier, blast radius, sentiment, outage signals — every P0 carries the reasons it got flagged. Reviewable. Tunable.

Intent classified, not guessed

17 categories from last 90 days of resolved tickets, with confidence scores; low-confidence tickets go to human review, never mis-tagged.

Right human, fully briefed

Under 30 seconds from ticket open, the on-call engineer gets customer tier, draft reply, linked issue, and one-click actions—no helpdesk needed

In Production

Teams that stopped losing leads to the queue

Two-thirds of inbound now closes on the draft Parley wrote — because the answer is grounded in our actual docs, not a hallucinated FAQ. Reps approve, send, done.

Male
Male
Paul M.

Operations Director, ZingZap

62%

tickets resolved on first reply

Have a market worth going after?

Tell us what you sell and who you're trying to reach. We'll take a look at the market and show you how we'd approach it.

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Meet your AI partner.
Built for real work

Tell us what you sell and who you're trying to reach. We'll take a look at the market and show you how we'd approach it.

Let's talk

Let's talk

Meet your AI partner.
Built for real work

Tell us what you sell and who you're trying to reach. We'll take a look at the market and show you how we'd approach it.

Let's talk

Let's talk